Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our additional 30-day policy, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at hello@noodledog.co.uk. Returns should be sent to:

28 Ventnor Villas, Hove, BN3 3DE

Please contact us before sending your item back. Items returned without a prior return request may not be accepted under our additional 30-day policy.

Return postage

Customers are responsible for return postage when returning an item because they've changed their mind or it's not suitable.

We can provide a prepaid return label for £2.99, which will be deducted from your refund. Alternatively, you can arrange and pay for your own return postage.

Please keep your proof of postage until your refund has been processed.

If your item arrives damaged, faulty or incorrect, we'll cover the reasonable return postage costs.

Refunds

We'll notify you once we've received and inspected your return.

For returns made under our additional 30-day policy, you'll be refunded the product price, excluding the original £5.45 delivery charge. Return postage is paid by the customer.

If you exercise your statutory right to cancel within 14 days of receiving your order, we'll also refund the original standard delivery charge.

Refunds will be issued to your original payment method within the applicable statutory timeframe. Please allow additional time for your bank or credit card company to process the refund.

If you haven't received your refund after 15 business days, please contact us at hello@noodledog.co.uk.

These terms do not affect your statutory rights.